How do we check if our customer has viewed the estimate/invoice that we have sent them?

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Steps To check Estimate/invoice

 

To check if your customer has viewed the estimate/invoice you sent, you need to have client portal enabled for your customer.

Once your client views the estimate/invoice, an ‘eye’ icon will be shown next to the invoice/estimate denoting that the customer has viewed the estimate/invoice and will also be seen in the estimate/invoice window.

A history notification ‘Estimate viewed in portal’ or ‘Invoice Viewed in portal’ will also be available in the estimate/invoice window notifying you.

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You will also receive a notification when your customers view the estimates that you’ve sent them. To view the notification, click on the bell-shaped icon present on the top right corner of the page.

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Can accepted estimates be automatically converted to invoices?

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To automatically convert accepted estimates to invoices,

  • Navigate to Settings > Preferences > Estimates
  • Under the Automatically convert accepted Estimate to Invoice,
    • Check Yes, Save as Draft – Convert to invoice and save it in draft state.
    • Check Yes, Save and Send – Convert to invoice and send it to the customer directly.
  • Hit the Save button to save this action.                                                         Know more…

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How do I delete a credit note that has already been closed?

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A closed credit note implies that the amount due to the customer has been paid, either through a direct refund or by applying the credits to an invoice. To delete this credit note, you need to first cancel this payment.

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To do this,

  • Go to the Credit Notes section on the left side bar and select a closed credit note.
  • When a credit note opens up, you would be able to see a section named REFUND HISTORY(1). Click on that and movie your mouse over that grey area. You would be able to see a trash can icon.
  • Clicking on this icon will delete the applied credit and convert the credit note back to Open.
  • Now, click on More – Delete to delete this credit note permanently.
  • If a Credit Note has been split and applied, make sure you delete all of them. Only then you will be able to delete the Credit Note.

Read More

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How do I provide default customer notes, terms & conditions on my estimates? How do I retain these on the converted invoice?

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To set a default customer notes and terms & conditions for the estimates created

  • Navigate to Settings > Preferences > Estimates.
  • Fill the Terms & Conditions and Customer Notes boxes with the content you wish to have on all the estimates you create.
  • Click on the Save button.

 

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To transfer the content on the estimate for customer notes and terms & conditions to the converted invoice

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  • Navigate to Settings > Preferences > Estimates.
  • Under Select estimate fields that you’d like to keep the same on your invoices as well section, check on the Customer Notes and Terms & Condition boxes. This will retain the content on the invoices.

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When do I need to use a credit note?

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Credits represent the money that you owe your customer, and this can be tracked in the form of a credit note until it is paid off.

The most common scenario where you might need a credit note is when certain goods that you supply are returned by the customer. This makes the whole transaction defunct, and any money you were paid has to be returned. Another scenario that occurs often is when the customer pays you in advance, but the final settlement comes out much lower than the estimated sum, requiring you to return a portion of the money you were paid.

In short, you owe the customer some amount of money. However, if the customer is a regular one, you can simply just track this debt and pay it off the next time you do business with him. Just raise a credit note to represent the money that you owe, and apply it to the next invoice you send that customer.

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Credit Notes

Credit Note is a document given by the seller to their customer to denote the amount of money they owe to that particular customer.

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Understanding Credit Notes

Credits in Zoho Invoice represent the money that you owe your customer. A credit note is issued in the customer’s name in order to keep track of the debt until it’s paid off. The debt remains until it’s refunded or subtracted from the next invoice, which you send to your customer. 

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Creating a Credit Note

Learn about creating credit notes from various modules in Zoho Invoice.

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Closing a Credit Note

Know the ways by which you can close a credit note.

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More with Credit Notes

Know about the other actions that can be carried out in the Credit Note module.

Managing Credit Notes

List the credit notes based on your preference.

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row _builder_version=”4.9.3″ _module_preset=”default”][et_pb_column _builder_version=”4.9.3″ _module_preset=”default” type=”4_4″][et_pb_image src=”https://blog.gotmenow.com/wp-content/uploads/2021/06/Invoicing-made-easy-with-Zoho-Invoice.png” _builder_version=”4.9.3″ _module_preset=”default” title_text=”Invoicing made easy, with Zoho Invoice” hover_enabled=”0″ sticky_enabled=”0″ min_height=”118px”][/et_pb_image][/et_pb_column][/et_pb_row][et_pb_row _builder_version=”4.9.3″ _module_preset=”default”][et_pb_column _builder_version=”4.9.3″ _module_preset=”default” type=”4_4″][et_pb_text _builder_version=”4.9.3″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]

Credit Note Preferences

Configure Credit Note Preferences

Credit Note Details Report

A consolidated view of the credit notes available in the system

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How can I change the email address in Zoho Invoice from which invoices are sent to my clients?

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You can change your Zoho Invoice mail address by following these steps,

  • Click the Gear icon on the top right corner and select Organization Profile.

Click Configure Emails under Primary Contact and click + Add Additional Contact.

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  • Enter the name and the email address of the contact and hit Save.
  • An email would be sent to that email address with the verification link. The owner of the email address will have to forward that mail to you.
  • You need to click the verification link to complete the verification process.
  • To send transactions via the newly added email id, just move your mouse on the side of the email addresses and hit Mark as primary.
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How do I check if my client has viewed the invoice that I’ve sent him?

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If you’ve enabled the client portal for your business in Zoho Invoice and configured it for your customers, they can view their transactions with you by logging into the portal. This includes viewing and accepting/declining estimates as well as viewing invoices.

The client viewed estimates and invoices can be filtered for separate viewing,

  • Go to the estimate or invoice tab under Sales on the home page of Zoho Invoice.
  • Click on the drop down next to All estimates or All Invoices on the top left hand corner, and select Client-viewed.
  • You can now see only the estimates/invoices viewed by the client.

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Alternatively, you can simply click on the particular estimate or invoice and check if it has been viewed by the client. A tiny eye icon on the right corner of the estimate/invoice page accompanying the words Viewed suggests that the client has viewed it.

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How do I turn off/on auto generation of invoice numbers

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To turn on/off auto generation of invoice numbers, click on the tiny settings button right next to the field ‘Invoice number’. Here you can choose to either enable or disable auto generation. This can be done while converting an estimate into an invoice, or later on by going to a created invoice and clicking on ‘Edit’. For imported invoices, we provide an option to enable or disable auto generation before the upload..

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Zoho invoicing software- Dashboard

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Dashboard is the first thing you’ll see when you log into your Zoho Invoicing account. The dashboard gives you a clear picture of your company’s finances, how much you have to receive and how much you have expended and more details.

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Total Receivables

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The Total Receivables section displays how much money your customers owe you. This section is divided into two parts:

  • Current: The amount that you are yet to receive for invoices that have not crossed the payment due date.
  • Overdue: The amount you are yet to receive for invoices that have crossed the due date.

Clicking these numbers will redirect you to the Aging Details report.

The Aging Details report, typically reports the total receivables that are currently due, as well as receivables that are past due.

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Sales and Expenses

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The Sales and Expenses section displays the Total SalesTotal Receipts and Total Expenses of your organization.

  • Total Sales: Displays the total sales done till date for the current year. This Sales, includes the total invoice value i.e. it is inclusive of taxes and credits received from the customer. Clicking this will take you to the Sales by Customer report.
  • Total Receipts: Displays the amount received from your customers. Clicking this will take you to the Payment Received report.
  • Total Expenses: Displays all the costs your business incurred through its operations. Clicking this will redirect you to the Expense Details report.

Read More

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Projects

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The Projects section displays the following information:

  • Project Name
  • Client Name
  • Number of unbilled hours
  • Number of unbilled expenses

Clicking on any one of the projects listed here, will redirect you to the Project Details page in the Timesheet module.

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Your Top Expenses

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This section displays your top expenses across different categories in the form of a pie chart. This pie chart is auto-generated, based on the Expense by Category report of your organization.

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Sales, Receipts, and Dues

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This section displays your organization’s sales, receipts, and dues for different time periods.

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Can I move invoices from one organization to another, if they are under the same account?

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No, it is not possible.

You will have to manually export the data out of one organization in a CSV file and use that to import into another organization. Click here to know more about the steps to import and export data.

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