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A closed credit note implies that the amount due to the customer has been paid, either through a direct refund or by applying the credits to an invoice. To delete this credit note, you need to first cancel this payment.

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To do this,

• Go to the Credit Notes section on the left side bar and select a closed credit note.
• When a credit note opens up, you would be able to see a section named REFUND HISTORY(1). Click on that and movie your mouse over that grey area. You would be able to see a trash can icon.
• Clicking on this icon will delete the applied credit and convert the credit note back to Open.
• Now, click on More – Delete to delete this credit note permanently.
• If a Credit Note has been split and applied, make sure you delete all of them. Only then you will be able to delete the Credit Note.

Read More

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